The Rug Store

Terms & Conditions

All users of this site agree that access to and use thereof is subject to the following terms of use and other applicable law. By placing an order through our website and making a purchase from The Rug Store, you are agreeing to your acceptance of these terms of use.  These terms and conditions apply to users who are consumers for the purposes of the Consumer Protection Act, 68 of 2008.

The content of is protected by international copyright.  It may not be copied or redistributed in any form without the owner’s permission.

1.  Prices are quoted in South African Rand including VAT, and are subject to change without notice.
2.  We make every effort to display all items (in respect of design, texture, composition, colour and size) as accurately as possible. However, the handmade nature of our products may result in natural variations.  Display settings on monitors, tablets etc. may also result in inaccurate visual depiction of products.
3.  Information made available on this site might not be accurate, complete or current. Website content is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions.
4.  No information on this website regarding any product or service available for purchase constitutes a warranty or promise in respect of those products.
5.  By using this website, you agree to submit to the exclusive jurisdiction of the courts of South Africa. 
6.  We reserve the right at any time to modify or discontinue our service without notice.  We shall not be liable for any modification, price change, suspension or discontinuance of our Service.

Please refer to our Returns Policy for more information about cancelling orders after delivery, as well as our related exchange, credit and refund policies. Our Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).

The Rug Store takes special care to safeguard the confidentiality and security of your information. We encrypt all personal information including credit card numbers, names, and addresses. Every page of our checkout process is protected by Secure Socket Layer (SSL) encryption, which protects outside sources trying to access it.

All credit card transactions are processed by Sage Pay and are fully encrypted. We do not handle, store or have access to any of your credit card information at any stage.

We do not partner or have special relationships with any ad server companies, and will only use your personal information for the purposes for which you gave it to us.  We do not give information about you to government agencies, organisations or anyone else unless it is required by law.